Keynote: Ethics, bricks and clicks
175 years on, the Co-op remains focussed on developing leading products, services and initiatives that are good for the planet, communities and shoppers. In her keynote, Jo will outline how the Co-op is responding to a rise in ethical consumer spending and developing new products and services to innovate and support on the things that matter. She will also reveal how they have invested to create great shops where customers need them and how they are extending their wholesale platform, franchise stores and digital channels to market. Bricks and mortar are still vital in the convenience market, but Jo will also share how Co-op is growing its reach and convenience through innovative partnerships and delivery methods, including robots, whilst creating innovative food ranges to meet new consumer trends.