How to be heard when there’s so much white noise

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How to be heard when there’s so much white noise

08 Oct 2020
Track Three
Store Superheroes , Customer Champions

Amid rising customer expectations, an energy system in transition and an evolving retail landscape, Shell has been on an epic journey. Hear how customer-centricity and digital disruption have been key to enhancing the overall customer journey – and why continued innovation is at the very heart of how retail can add value to consumers in an increasingly fragile time.

Speakers
István Kapitány , Global Executive Vice President - Shell Retail

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