Emma Mercier Jones

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Emma Mercier Jones

Emma Mercier Jones

Head of Global Retail Operations, Mulberry

Emma Mercier Jones joined Mulberry 5 years ago and most recently stepped into the role of Head of Global Retail Operations leading the Customer Service, Training and Retail Operations teams. Drawing on her experience in both fashion and beauty across high street and luxury brands, Emma has a passion for driving consistently exceptional customer experience within an Omni environment. Her focus is always on evolving and adapting to exceed the customers’ expectations.

Sessions

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