Meet-up one: Customer Experience

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Meet-up one: Customer Experience

13 Oct 2021
Track Three
CX

Join this meet-up to network and hack the future of your business with like-minded people with similar roles and business objectives as you. 

Discussion groups will break off and talk about some of the most important issues impacting this winning strategy such as: 

  • What does great customer experience look like? Any brands / features / examples that spring to mind?

  • How do retailers offer a seamless, frictionless experience across all channels?

  • How can retailers tailor and personalise experience for their customers?

  • Where will future disruption come from in taking customer experience to the next level? Which retailers / categories are leading on this?

Speakers
Lisa Byfield-Green, Research Director - Retail Week

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