Panel: What defines good customer experience?

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Panel: What defines good customer experience?

28 Mar 2019
Stage One

Improving customer experience is the aim of the game, with seamless journeys across all channels. But, what are we really aiming for, and what’s the benchmark? With stores becoming liabilities, how should we refocus our digital marketing investments?  To find out, we speak to those businesses pushing the boundaries to optimise customer experience.

Speakers
Penny Grivea, Managing Director - Rituals
Sally Scott, Managing Director - Birchbox