Panel: The mindset of the modern shopper

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Panel: The mindset of the modern shopper

28 Mar 2019
Stage One

Today’s shopper moves fluidly between brands and channels, and their journey is always evolving. As we re-evaluate the role of the store, how can we better determine what experience is going to be most valuable for our customers, and why? How can we get a better understanding into their mindset to help us create both frictionless and experiential customer journeys?

Speakers
Bradley Riss, Chief Commercial Officer - Checkout.com
Jennifer Rice, Director of Customer Strategy and Analytics - The Body Shop
Lisa Gawthorne, Managing Director - Bravura Foods
Michelle Beeson, Analyst - Forrester