Morning keynote: What are we for?
Despite everything that the outside world is throwing at the sector today, this can be an exciting time to be a big multichannel retailer. In his first keynote speech since joining Dixons Carphone as CEO a year ago, Alex will argue that retailers need to be crystal clear about who they serve and what they’re for. What can they offer that their customer values, and that plays to their strengths? He’ll set out how some are answering these questions.