IKEA: Transforming an iconic bricks-and-mortar retailer into a multichannel leader

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IKEA: Transforming an iconic bricks-and-mortar retailer into a multichannel leader

27 Mar 2019
Stage Two

Once synonymous with bricks and mortar stores, IKEA now offers customers in 50+ countries inspiring new digital retail experiences with a broad range of buying and fulfilment options. In this session, we’ll uncover some key takeaways from their transformation journey, including the new capabilities they implemented across online commerce, digital order management and warehouse management, and how these transformed last-mile delivery and in-home services.

Speakers
Benedikt Furrer, Enterprise Architect - IBM
Björn Johansson, IT Architect - IKEA Group

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